Refund Policy
This Refund Policy explains the limited circumstances in which Fyboard issues refunds for FyTools, FyServices, and subscriptions purchased through Stripe or Razorpay. Fees are non-refundable except in the specific cases set out below — so we strongly encourage you to evaluate Fyboard using the free plan and any free trial before you buy. It works alongside our Terms of Service and Cancellation Policy.
This policy applies to self-serve paid subscriptions, modules, FyTools tools, FyServices services, add-ons, seat packs, storage packs, AI credit packs, export packs, and usage packs purchased on fyboard.com and our product checkout pages.
Purchases are non-refundable except in the limited cases set out in this policy or where a refund is required by applicable law. Refund eligibility can differ by module, tool, service, tier, add-on, usage pack, or managed-service scope. Because purchases are non-refundable, we encourage you to use the free plan and any free trial to evaluate Fyboard before buying.
Related documents
This page expands on Terms of Service §5.10. To stop future renewals, see the Cancellation Policy.
All sales are final
Payments for Fyboard, FyTools, and FyServices are non-refundable once a purchase is completed, except in the limited cases described in “When We Refund” below or where a refund is required by applicable law. We do not provide refunds for change of mind, unused time, a forgotten cancellation, a renewal you intended to cancel, or services you have already used.
Try before you buy
Because purchases are non-refundable, please evaluate Fyboard first. Our free plan and any free trial shown at checkout let you test the features, limits, and fit before you pay. If anything is unclear, contact us before purchasing and we’ll help.
Refunds are issued only for
- Duplicate charges — you were charged more than once for the same item
- A proven billing or technical error on our side that charged the wrong amount
- Payment captured but the entitlement was never activated, and we cannot activate it for you
- Unauthorized or fraudulent charges, confirmed after verification
- Any case where a refund is required by applicable consumer law
How an approved refund is issued
- Gateway reversal: to the original payment method through Stripe or Razorpay
- Wrong-amount errors: we refund only the overcharged difference, not the full payment
- Service credit (at our discretion): we may offer account credit instead of a cash refund where appropriate
Report promptly
Email billing support within 7 days of the charge with your invoice, payment or gateway reference, and proof of the issue
Review
We verify eligibility, activation, usage, payment status, and any fraud or chargeback signals
Outcome
Eligible refunds are initiated through Stripe or Razorpay to the original method; otherwise the charge stands
Send eligible refund requests to [email protected] from the email on your account, or use the contact page. Billing-error and unauthorized-charge claims should be reported within 7 days of the charge so we can investigate while gateway records are current. Include your account email, the invoice or order number, the payment or gateway reference, and proof of the issue. Submitting a request does not guarantee a refund — each is assessed against the cases in “When We Refund”.
The following are non-refundable
- Change of mind, no longer needed, or simply not using the service
- Subscription time you didn't use, and partial or pro-rata periods
- Renewals (monthly or annual) once the new billing period has started — cancel before the renewal date to avoid the charge
- A free trial that converted to a paid plan because it was not cancelled in time
- Consumed or delivered items: AI credits, automation runs, API calls, export packs, batch jobs, and storage packs
- One-time digital purchases after delivery, download, export, or substantial use
- FyServices work already started, delivered, or substantially performed (refundable only for an undelivered portion, if any)
- Discounted, promotional, offer-code, or free upgrades that have already been used
- Accounts suspended or terminated for violating our Terms or Acceptable Use Policy
- Taxes, foreign-exchange differences, and payment-processor or bank fees, where permitted by law
- Enterprise contracts, signed order forms, and purchase orders may set their own (and different) refund terms
Refunds may also be paused or denied while a chargeback, fraud review, or payment dispute is pending. Nothing here limits rights you have that cannot be waived under applicable law.
When a refund is approved, we aim to initiate it within 5 business days. After initiation, your bank, card issuer, UPI, netbanking, Stripe, and Razorpay timelines control when the money actually appears in your account. Refunds are returned to the original payment method where the gateway supports it.
Cards
- Refunded via the original gateway
- Typically 5–10 business days
- Issuer timelines may vary
UPI & Netbanking
- Refunded through Razorpay
- Typically 3–7 business days
- Bank processing may vary
International
- Refunded through Stripe
- Typically 5–10 business days
- FX differences are not refundable
The windows above are typical estimates, not guarantees. Bank and gateway processing times are outside Fyboard's control once a refund has been initiated on our side.
Billing & refunds
- Refund requests: [email protected]
- General support: [email protected]
- Or use the contact page
Operated by
Fyboard, FyTools, and FyServices are operated by Fybyte Technology Private Limited. Payments are processed by Stripe and Razorpay under their own terms. For unresolved refund concerns, reply to your billing email thread and ask for an escalation review.