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Governance & Compliance

Governance That Enforces Itself

Define SLAs, track compliance in real-time, and maintain complete audit trails. When regulators ask, you'll have answers.

99.2%
SLA compliance
100%
Audit coverage
Zero
Compliance gaps
SLA MonitorAll Clear
Legal Review
4h 12m remaining
Finance Approval
45m remaining
VP Sign-off
2d 3h remaining
SOC 2 Type II Compliant
Last audit: 2 days ago

Compliance Built In

Not an afterthought — governance is core to every workflow.

SLA Timers

Define time limits for each step with automatic tracking

Step-level deadlinesBusiness hours awareHoliday calendars

Breach Alerts

Get notified before SLAs are missed, not after

Warning thresholdsEscalation triggersMulti-channel alerts

Audit Trail

Complete accountability — who approved what, when

Every action loggedTamper-proof historyExport for compliance

Compliance Ready

Meet regulatory requirements out of the box

SOC 2 Type IIGDPR compatibleRole-based access

Define SLAs Visually

Set deadlines, warning thresholds, and escalation rules without writing code.

Step-level and workflow-level timers
Pause SLA during external waits
Different SLAs by priority or type
Inherit policies from templates
SLA Policy: High PriorityActive
Initial Review
4 hours
Alert 1 hour before
Manager Approval
24 hours
Alert 4 hours before
Final Sign-off
48 hours
Alert 12 hours before

Escalation That Works

Multi-tier escalation paths that ensure nothing falls through the cracks.

Tier 1

At 50% time elapsed

→ Notify assignee

Tier 2

At 80% time elapsed

→ Alert manager + reassign

Tier 3

At SLA breach

→ Escalate to VP + auto-approve

Every Action, Recorded

When auditors come knocking, you'll have a complete, tamper-proof record of every decision, approval, and action.

Who viewed what, when
Every approval timestamped
Version history with rollback
One-click compliance reports
Audit Log — Contract #2024-0892
SM
Approved by Sarah M.
VP Legal
2m ago
JD
Reviewed by John D.
Legal Team
1h 23m ago
MR
Submitted by Mike R.
Procurement
4h 12m ago

SLAs That Respect Business Hours

Configure working hours, time zones, and holiday calendars for accurate SLA tracking.

Multiple time zone support
Regional holiday calendars
Custom working hours per team
Auto-pause during non-business hours
Business Hours Configuration
Americas
9 AM - 6 PM EST
Active
Europe
9 AM - 6 PM CET
Active
Asia Pacific
9 AM - 6 PM SGT
Active

Compliance at a Glance

Real-time visibility into your SLA performance across all workflows.

Overall Compliance
98.2%+0.5%
Active SLAs
127+12
At Risk
3-2
Breached (MTD)
2-1
Compliance Trend — Last 30 Days
📧
Email
Digest or instant
💬
Slack
Channel or DM
📱
SMS
Critical alerts only
🔷
Microsoft Teams
Channel integration
🚨
PagerDuty
On-call rotation
🔗
Webhooks
Custom endpoints

Alerts Where You Work

Get SLA warnings and breach alerts through your preferred channels — email, Slack, Teams, or custom webhooks.

Configure per-workflow destinations
Set quiet hours per user
Severity-based routing

Enterprise Compliance Ready

Meet regulatory requirements without additional configuration.

SOC 2
Type II
Security & availability
GDPR
Compliant
Data protection
HIPAA
Ready
Healthcare data
ISO 27001
Certified
Information security
Proactive

Prevent Breaches, Don't React

Smart warnings and auto-actions that prevent SLA breaches before they happen.

Predictive breach detection
Auto-reassign on risk
Priority escalation
Parallel path activation
At-Risk Alert
Contract #2024-1247 is at risk of breaching SLA
Finance Approval step - 45 minutes remaining

Compliance Reports

One-click reports for auditors, executives, and compliance teams.

Audit Report

Complete action history for any time period

PDF / CSV

SLA Performance

Compliance rates, breach analysis, trends

PDF / XLSX

User Activity

Who did what, when — for any user or role

PDF / JSON

Compliance Confidence

SLA tracking and audit trails included with every workflow. No add-ons.

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