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IT & Product
Device Repair Request
Report a broken laptop or device with photos and logs so IT can triage repairs fast — and get a loaner if you need one.
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What this form looks like
Preview · not interactiveDevice Repair Request
Report a broken laptop or device with photos and logs so IT can triage repairs fast — and get a loaner if you need one.
Your name*
Work email*
Repair status updates go here.
Phone number
For quick questions while your device is in
Asset tag
e.g. FYB-LT-0231
On the sticker underneath the device — leave blank if there is none.
Device type*
Select…▾
What kind of device is it?
e.g. conference room camera
What is wrong?*
How urgent is it?*
Select…▾
When did it start?
Pick a date📅
Roughly is fine — it helps correlate with updates and incidents.
Photo of the damage
For physical damage, a quick photo taken right now beats any description.
Error logs or screenshots
⬆ Drop a file or click to upload
Crash logs, error screenshots, diagnostic exports — up to 3 files.
I need a loaner device while mine is being repaired
I need a loaner device while mine is being repaired
Submit