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Feedback & CX
Complaint Resolution Follow-Up
The service-recovery check: after a complaint is closed, confirm it was truly resolved and the customer left satisfied.
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Preview · not interactiveComplaint Resolution Follow-Up
The service-recovery check: after a complaint is closed, confirm it was truly resolved and the customer left satisfied.
Case or ticket number*
e.g. CS-10482
You can find it in the emails about your complaint.
Was your issue fully resolved?*
Yes — fully resolved
Partially — some of it is still open
No — it is not resolved
How satisfied are you with the resolution overall?*
Very dissatisfiedCompletely satisfied
How was the speed of resolution?
Select…▾
How well did the person handling your case treat you?
★★★★★
Do you wish to escalate this further?*
No — I consider it closed
Yes — I want someone senior to review it
Tell us more about how it went
Can we follow up with you?
Can we follow up with you?
Submit