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Feedback & CX
Customer Effort Score (CES) Survey
Measure how easy it was for customers to get their issue resolved and pinpoint friction in your support flow.
Use this template7 fields · Free · Customize before publishing
What this form looks like
Preview · not interactiveCustomer Effort Score (CES) Survey
Measure how easy it was for customers to get their issue resolved and pinpoint friction in your support flow.
Ticket reference
How easy was it to get your issue resolved?*
Very difficultVery easy
How did you reach us?*
Select…▾
What made it harder than it should have been?
Waiting too long for a reply
Having to repeat my information
Being passed between people
The answer was unclear or incomplete
What would have made this easier?
Follow-up permission
Follow-up permission
Submit