Feedback & CX
Support QA Scorecard
An internal quality-assurance scorecard for grading support interactions — consistent criteria, weighted score, coaching notes.
- Questions
- 10
- Style
- One page
- Price
- Free
Support QA Scorecard
An internal quality-assurance scorecard for grading support interactions — consistent criteria, weighted score, coaching notes.
Reviewer*
Agent being reviewed*
Replace this sample list with your own team roster.
Interaction ID*
Channel*
Review period*
Which quarter this review counts toward — used for trend reporting.
Score the interaction against the standard*
Overall QA score*
Your weighted total across all criteria, 0–100.
What was the critical failure?
Coaching notes for the 1:1*
More Feedback & CX templates
How likely are you to recommend us to a friend or colleague?*
What's the main reason for your score?*
What would make it a 10?
NPS Survey
The classic 0–10 Net Promoter Score question, plus the two follow-ups that make the number actionable.
4 questionsOne page
Overall, how satisfied are you with us?*
What went well?
Option oneOption twoWhat could we improve?
Customer Satisfaction Survey
A quick CSAT check-in — a star rating, what worked, and what to improve.
5 questionsOne page
Which part of the product is this about?*
Choose oneWhat kind of feedback is it?*
Option oneOption twoTell us more*
Product Feedback
Structured product feedback — which area, praise or problem, how much it matters, and a screenshot if it helps.
5 questionsOne page
DataBoard templates
Start from a good first draft.
Pick the closest template, use it, and publish your own version, changed to fit.